Vulnerability Disclosure Policy
Effective Date: July 2025
Introduction
Synergist Technology, LLC (“Synergist”) is committed to ensuring the security of our customers by protecting their information. This policy is intended to give security researchers clear guidelines for conducting vulnerability discovery activities and to convey our preferences in how to submit discovered vulnerabilities to us. This policy describes what systems and types of research are covered under this policy, how to send us vulnerability reports, and how long we ask security researchers to wait before publicly disclosing vulnerabilities. We encourage you to contact us to report potential vulnerabilities in our systems.Authorization
If you make a good faith effort to comply with this policy during your security research, we will consider your research to be authorized. We will work with you to understand and resolve the issue quickly, and Synergist will not recommend or pursue legal action related to your research. Should legal action be initiated by a third party against you for activities conducted in accordance with this policy, we will make this authorization known.Guidelines
Under this policy, “research” means activities in which you:- Notify us as soon as possible after discovering a real or potential security issue.
- Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction or manipulation of data.
- Only use exploits to the extent necessary to confirm a vulnerability’s presence. Do not use an exploit to compromise or exfiltrate data, establish persistent command-line access, or pivot to other systems.
- Provide us a reasonable amount of time to resolve the issue before disclosing it publicly.
- Do not submit a high volume of low-quality reports.
- Once you’ve established that a vulnerability exists or encounter any sensitive data (including personally identifiable information, financial information, or proprietary information or trade secrets of any party), you must stop your test, notify us immediately, and not disclose this data to anyone else.
Test Methods
The following test methods are not authorized:- Network denial of service (DoS or DDoS) tests or other tests that impair access to or damage a system or data.
- Physical testing (e.g., office access, open doors, tailgating), social engineering (e.g., phishing, vishing), or any other non-technical vulnerability testing.
Scope
This policy applies only to the following system owned and operated by Synergist: Synergist for Government (becompliant-gov.us) Any service not expressly listed above is outside the scope of this policy and is not authorized for testing. Vulnerabilities found in systems from our vendors or customers fall outside of this policy’s scope and should be reported directly to the relevant entity according to their disclosure policy (if any). If you are unsure whether a system is in scope, please contact us at highsideadmin@synergist.technology before beginning your research. Though we may develop and maintain other internet-accessible services, we request that active research and testing only be conducted on the system explicitly listed in this document. If there is a particular system you believe should be included in scope, please contact us to discuss it. This policy may evolve to reflect additional systems over time.Reporting a Vulnerability
Information submitted under this policy will be used for defensive purposes only – to mitigate or remediate vulnerabilities. If your findings include newly discovered vulnerabilities that affect all users of a product or service and not solely Synergist, we may share your report with relevant authorities, such as the Cybersecurity and Infrastructure Security Agency (CISA), under their coordinated vulnerability disclosure process. We will not share your name or contact information without your express permission. We accept vulnerability reports via email at highsideadmin@synergist.technology. Reports may be submitted anonymously. If you share your contact information, we will acknowledge receipt of your report within 3 business days.What We Would Like to See from You
To help us triage and prioritize submissions, we recommend that your reports:- Describe the location where the vulnerability was discovered and the potential impact of exploitation.
- Offer a detailed description of the steps needed to reproduce the vulnerability (proof-of-concept scripts or screenshots are helpful).
- Be written in English, if possible.
What You Can Expect from Us
When you choose to share your contact information with us, we commit to coordinating with you as openly and quickly as possible.- Within 3 business days, we will acknowledge that your report has been received.
- To the best of our ability, we will confirm the existence of the vulnerability and be transparent about what steps we are taking during the remediation process, including any issues or delays.
- We will maintain an open dialogue to discuss findings and collaborate on resolution where appropriate.